Privacy & Safety

Dubai Opal recognizes and respects the importance of maintaining the privacy of our customers and members and have established this Privacy Policy as a result. Below, we describe why we gather customer and member information, what information we collect, how we collect it, what we use the information for, and how you can instruct us if you prefer to limit the use of your information.

What Information We Gather

When you order from our website, we may collect the following information: your name, email address, phone number, address and products purchased.
Information you enter is collected, even if you cancel or do not complete an order. This information is maintained in our database and used for solely for this purpose.

How We Use Your Information

We use information collected from you to process your order.

Email Submissions

When you submit feedback or questions via email or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your inquiries.

Our email newsletters are intended to keep users informed of new products, gifts and special features. Our policy is to send our email announcements or newsletters only to those who request this when registering (see how we use the information we collect above).

Request erasure of your Account / Information

You have the right to ask us to delete or remove your account along with all personal data when there is no good reason for us to continue processing it.
We shall retain certain records of the information including orders placed by you for a period of. We cannot continue to provide our services to you if you request the deletion of your account.
You can request the deletion of your account by emailing us on: